1. Processing Time
• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods
• We partner with local and international courier services to ensure timely delivery.
• Standard shipping and express shipping options are available at checkout.
3. Delivery Timeframes
• Local deliveries (Maldives): 2–5 business days.
• International deliveries: 7–21 business days, depending on destination and customs clearance.
• Delivery times are estimates and may vary due to courier delays, weather, or customs.
4. Shipping Charges
• Shipping fees are calculated at checkout based on weight, destination, and delivery method.
• Free shipping may be offered on promotional campaigns or for orders above a certain value.
5. Order Tracking
• Once shipped, customers will receive a tracking number via email or SMS.
• Tracking updates are available through the courier’s website.
6. Customs & Duties (International Orders)
• Customers are responsible for any customs duties, taxes, or import fees charged by their country.
• The Brands MV is not liable for delays caused by customs clearance.
7. Failed Delivery / Incorrect Address
• Please ensure your shipping address is correct.
• If delivery fails due to incorrect information, reshipping costs will be borne by the customer.
8. Damaged or Lost Packages
• If your order arrives damaged, contact us within 48 hours with photos.
• Lost packages will be investigated with the courier; replacements or refunds will be issued where applicable.
9. Contact
For shipping-related inquiries, please reach out via our Contact Us page or email thebrandsmv@gmail.com.